Which of the following is NOT included in administrative or clerical tasks?

The option related to collecting loan payments is considered a core function of loan servicing rather than an administrative or clerical task. Loan payment collection involves actively managing customer accounts and obtaining transactions, which requires specific attention to customer accounts and possibly more complex communications and actions. In contrast, administrative and clerical tasks typically involve routine duties focused on support functions, such as communication about general loan information, organizing and distributing paperwork, or gathering data for loan processing and underwriting. These tasks are more about facilitating the workflow rather than engaging in the core financial transactions of lending. Therefore, collecting loan payments fits outside the typical scope of administrative duties, making it the correct choice when identifying tasks that are not considered administrative or clerical.